System Failures: ; System Failures; Why public services have got worse and worse. . By Roy Madron from Curitiba, BR and Montevideo, Uy 2 comments. When I was young most of the electrical and mechanical equipment we used needed constant maintenance to avoid constant break-downs.[1] Cars, lorries, washing machines, motor bikes, TV sets, gramophones, were all unreliable.[2] Manufacturers were thought to be deliberately creating something called "Built-in obsolescence" so that we would have to buy the new models they produced each year.[3] Those days are past.[4] In the world of mass-produced technologies, systems breakdowns are now a rarity, and the real costs of individual items have fallen dramatically.[5] Delivering higher and higher performance for lower and lower prices.[6] Yet our social and administrative systems seem to have become less and less reliable and effective.[7] Schools, health services, call centres, policing, prisons, politics, ...
---Last comment Tue Mar 2 17:28:42 2010 by Andrew Carey:
More Success Stories I thought you might be interested to know that a lot more success stories have now been published in a follow-up to John Seddon s book.[1] Delivering Public Services that Work is a collection of six Case Studies with a Foreword by John Seddon showing Systems Thinking at work in different public services roads, housing, benefits .[2] It s proof that this approach works. ... Tags: ministerial_meddling improving_public_services
---Last comment Tue Mar 2 17:28:42 2010 by Andrew Carey:
More Success Stories I thought you might be interested to know that a lot more success stories have now been published in a follow-up to John Seddon s book.[1] Delivering Public Services that Work is a collection of six Case Studies with a Foreword by John Seddon showing Systems Thinking at work in different public services roads, housing, benefits .[2] It s proof that this approach works. ... Tags: ministerial_meddling improving_public_services
